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General Terms and Conditions of Sale

Article 1- Contract

The general terms and conditions of sale indicate the reciprocal rights and obligations of Bordeaux Greetings, in the person of Cédric Nieto, at 2 rue de Bethmann 33000 Bordeaux, website www.bordeauxgreetings.com, on the one hand, and of its customer on the other hand.
The general terms and conditions of sale are equivalent to a contract approved by both parties at the time of the written order confirmation sent by the customer. (cf. article 4).

Article 2-Benefits

Cédric Nieto undertakes to carry out the service ordered under the conditions agreed with the customer: itinerary and content of the visit, dates, times, meeting points, place of completion of the tour and price. The services offered include guided tours, accompaniment, transfers and explanations.

Articles 3- Rates

The prices provided are given as an indication. The final price is agreed with the client after customization of the service. It is calculated in euros and excluding VAT and appears on the order confirmation quotation and the final invoice (VAT not applicable, ert.293B of the CGI).

Article 4- Order confirmation

A written order confirmation is requested from the client for any service in the form of a free quote, which must include the client’s contact details, those of the group leader present during the visit, the dates, times and contents of the visits, and the overall price. The order confirmation is only final when the written, dated and signed document is sent with the deposit due.

Article 5- Deposit

A deposit of at least 30% of the total amount due is required for each service. The receipt of this deposit is a final confirmation of the order placed by the customer. The deposit must be paid at the latest fifteen calendar days before the service date. The customer has the possibility to pay the totality of the service at the time of order.

Article 6 – Overtime

Overtime hours not provided for in the order will be invoiced at the rate of fifty euros per hour.

Article 7 – Meal Allowance

Services longer than four hours involve an extra 18 euros for the guide’s meal expenses if he is not kindly invited to eat with the client.

Article 8 – Payment

The payment of the service can be done either:
– In cash
– By check made out to Cédric Nieto and sent to 2 rue de Bethmann-33000 Bordeaux- France
– By bank transfer. Bank details are provided with the quotation and the total invoice.
In accordance with the law, payment of the total amount of an invoice must be made within 30 calendar days of the date of service. Foreign customers will have to pay the full amount on the first day of the service.

Article 9- Late payment

In the event of an invoice not paid in full within thirty calendar days of invoicing, a penalty of 15% of the total amount of the invoice will be charged to the customer without any reminder. Any amount not paid on its due date will also automatically result in the payment of a fixed indemnity of forty euros due as recovery costs (Articles 441-6, paragraph 12 and D.441-5 of the French Commercial Code).

Article 10- Resolutive clause

In the event of non-payment of the deposit within the time limits set, Cédric NIETO reserves the right to cancel the service. If an invoice is not paid within forty-five calendar days of the date of performance, Cedric Nieto may claim damages.

Article-11 Modification of the service

A variation of the initially planned service may be requested by the client. This will be the subject of a new quotation which must be approved by the client. Late modifications will not be subject to a new quotation, exchanges of emails will have legal value in the event of a dispute. Modifications will be made within the limits of the possibilities (cf. article 15).

Article-12 Transfer of services

Unless otherwise requested, Cédric Nieto may entrust a service to a colleague if necessary.

Article-13 Cancellation of service

The deposit paid is fully due in case of cancellation by the customer.
The full price of the service is due in case of cancellation the day before the service.
These cancellation conditions are valid regardless of the reason for cancellation.
Cédric Nieto undertakes to refund the deposit paid in the event of cancellation on his part.

Article-14 Punctuality

Cédric Nieto cannot be held responsible for a reduction in the duration of the service provided in cases of the lateness of a customer and no discount will be granted accordingly.

Article-15 Liability

Cédric Nieto cannot be held liable for any damage or deterioration caused by the client and his group during the service (damage caused to a third party, damage caused to oneself, works and museum premises, parts of an architectural site for example).

Article-16 Force Majeure

In accordance with article 1148 of the French Civil Code, Cédric Nieto may not be held liable for events beyond his control (modifications of the service in the event of unforeseen circumstances, unexpected closure of a site, comfort conditions for the group, lack of parking space, accident, weather conditions, etc.).